This Privacy Policy explains how Pico ("we", "us", "the app") collects, uses, and protects your information when you use our on-demand vehicle assistance application that connects vehicle owners with mechanics in Iraq. By using Pico, you agree to the practices described below.
1. Information We Collect
We collect only the data needed to operate the service:
| Data | Why we collect it |
|---|---|
| Phone number | To create your account and sign you in via a one-time SMS code (OTP). |
| Name and governorate (region) | To identify you to mechanics and match you with providers in your area. |
| Location (precise GPS) | Shared when you create a help request so the assigned mechanic can find your vehicle. Collected only while the app is in use. |
| Vehicle details (make, model, year, color, optional VIN) | So mechanics understand the vehicle they are servicing. |
| Service request details and photos | To describe the problem to mechanics. |
| Profile picture (optional) | Shown to the other party during a service interaction. |
| Mechanic information (specialization, workshop photo, location) | Only for users who register as mechanics, to verify and list their services. |
| Push notification token | To send you updates about your requests and offers. |
| Basic usage and device analytics | To diagnose problems and improve the app. |
We do not collect government ID documents, payment card numbers, or precise background location.
2. How We Use Your Information
- To create and manage your account and authenticate you.
- To connect vehicle owners with mechanics and facilitate service requests and offers.
- To send service-related notifications (new offers, arrivals, completion, etc.).
- To operate the referral and account-credit features.
- To maintain security, prevent abuse, and comply with the law.
3. Sharing of Information
We do not sell your personal data. We share data only:
- Between users to fulfill a request — e.g. your name, approximate request details, and location are shared with the mechanic you are matched with.
- With service providers that help us run the app, including: SMS/OTP delivery, push-notification delivery (OneSignal), cloud hosting and database (Render), file storage (Cloudflare R2), mapping (Google Maps), and analytics. These providers process data only on our behalf.
- When required by law or to protect the rights and safety of users.
4. Data Retention
We keep your information for as long as your account is active. When you delete your account, it is deactivated and your data is scheduled for removal from active use, subject to limited retention needed for legal, security, or dispute-resolution purposes.
5. Account & Data Deletion
You can delete your account at any time from within the app: Account → Delete Account. This deactivates your account and removes your personal data from active service. To request deletion by email, contact us at the address below.
6. Security
We use industry-standard measures to protect your data, including encrypted transport (HTTPS), secure token-based authentication, and access controls. No method of transmission or storage is completely secure, but we work to protect your information.
7. Children's Privacy
Pico is not intended for children under 13, and we do not knowingly collect data from them.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
picocar.pico@gmail.com